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Technology Support

 

Student Help Desk

The Student Help Desk is located within the Frank Haney Union and serves as a resource for students that need one-on-one assistance with email, Microsoft Office, and iPad support.  Below are a few common questions that arise throughout a semester.  Explore the topics below:

 

MyNEMCC (Requires Okta)

MyNEMCC is a one-stop shop for Northeast information.  Items such as your student profile, account information, and registration information can all be accessed through the MyNEMCC dashboard. For student security, a Multifactor process through Okta is used when signing in to Northeast services.  It is necessary for a student to create an Okta account and log in using the Okta credentials. 

 

Logging in for the first time?

If you are a new student and need to create your Okta SSO (single sign on) for the first time, check your personal email for an invitation message from Okta.  This email will say "NEMCC - Welcome to Okta!" and include a link to activate your Okta account.  These emails are sent when a student is accepted to Northeast.  Please read and follow the instructions on this email.

Example Okta email Common questions include:

  1. What if I can't find my Okta email?  Check your junk folders to see if your mail app pushed it to that location.
  2. What if I still can't find the email?  It is possible that the personal email on file is not the one you currently are using.  Reach out to the Help Desk and someone will follow up with you to get you started.
  3. What if my link says "expired token"  or  "contact system administrator"?  Reach out to the Help Desk for support.

 

 
Forgot your password and need to reset?

If you have previously activated your Okta account, but now are unable to sign in because you have forgotten your password, you will use the password reset option.  This process will require the following steps:

  1. Access MyNEMCC. Forgot password display for Okta
  2. When prompted to login, click "Need help signing in?" at the bottom of the password bar.
  3. Choose "Forgot password." 
  4. You will be prompted to enter your Northeast email address, and a password reset link will be emailed to your personal email. 
  5. Access your personal email, and follow the prompts to reset your Okta SSO password. (*Note:  If you do not have a personal email on file, you must visit the Admissions and Records Office in Ramsey Hall to have that added to your account).
  6. Be sure to write down your new password in your notes/phone because this has now become your password for all NE logins.

*Remember the following password requirements*

  • Must include an uppercase letter
  • Must include a lowercase letter
  • Must include a digit [0-9]
  • Must include one of the following special characters [!#$%&*-] (cannot be at the beginning)
  • It cannot be a password you have used before
  • Must be at least 8 characters and no more than 20
  • The password cannot have your name (first, middle, or last) or the word tigers.

 

Accessing Your Student Email

  1. Email can be accessed through MyNEMCC and logging into Okta (see above for steps on creating/resetting your password). 
  2. Click the MyNEMCC link in the upper right corner of this website.
  3. Enter your full email address and your SSO (single sign on).
  4. Click Email located in the upper toolbar.                                                   EmailLocationScreen-Shot.png

*For quicker email access, it is recommended to utilize the mail app on your iPad or download and use the Microsoft Outlook app. 

 

Wireless Access

NEMCC Wireless is available in resident halls and class room buildings. All access points require you to authenticate using your SSO (single sign-on). Always connect to the NEMCC-Secure wireless network.

 

Microsoft Office

All NEMCC students can download Microsoft Office for their computer and iPad. Students may install Microsoft Office on up to five devices.  To download Microsoft Office for free, use the following steps:

  1. Sign into your NEMCC Email Account
  2. Click the account manager in the upper right corner - this is your profile image or name
  3. Select View Account
  4. On your account page, select Apps and Devices from the left toolbar. 
  5. Select Download Office 365

 

Textbooks

Many of NEMCC textbooks are available in eBook format or are Open Educational Resources provided by the instructor. The digital materials are available inside of each course in Canvas either under the Bookshelf link or Modules.  Follow the steps below to download the ebook into Bookshelf.

  1. Download the free bookshelf application
  2. Log into Canvas using the Safari web browser and navigate to the course.
  3. Click the Bookshelf link at the left toolbar.
  4. Click the book to open and agree to terms and allow cookies if prompted.
  5. Choose "Launch App" if prompted or select the Home icon at the left toolbar of the book and choose "Launch App".